On March 17th, we introduced a feature for our US and Canadian users that helps you understand the best software and digital services that match the solutions you build. At the start of every solution, Local Edge Configurator now asks you who is expected to monitor and who shall service the solution when it arrives at the customer site. Then when you reach the check-out page, we recommend rack level software or digital services as outlined here:
Monitoring and Dispatch Services
This is recommended if you indicate that Schneider Electric will be both monitoring and servicing the solution.
This is a completely hands-off service offer that includes 24/7 proactive monitoring, remote support and on-site support from Schneider Electric, with parts and labor included.
- Leverage our extended team of experts to handle everything and extend your reach in the field
- Free up your staff and let them focus on other areas of your business
- Minimize business disruptions and reduce your OpEx with more proactive service support
- Gain peace of mind
When you reach the check-out page, Local Edge Configurator will recommend the most appropriate Monitoring and Dispatch service for each of your racks. These need to contain a minimum of a UPS and rPDU. The service SKU will change if you add a Netbotz or rack-mount cooling unit. The VA rating of the UPS also impacts the service SKU offered.
Dispatch Services
This offered if an end user or partner is monitoring the solution while Schneider Electric is servicing the it.
This is an upgrade service offer to EcoStruxure IT Expert that provides advanced remote and on-site support from Schneider Electric, with parts and labor included.
- Remain in control and monitor using our hosted software
- Get training from our experts to perform basic remote support
- Position yourself to earn more monthly revenue on our software
- Avoid unpredictable service costs
At the check-out page, the tool recommends relevant Dispatch Services suited to your UPS, extra batteries and rPDUs if at all. Choose a service that lasts for 1 year, 3 years or 5 years.
EcoStruxure IT Expert
When the end user or partner is monitoring and servicing the solution we recommend EcoStruxure IT Expert.
This is a hosted software for do-it-yourself remote monitoring and device management by you or your customers.
- Add Managed Power Services to your portfolio
- Unlock new hardware opportunities
- Gain recurring monthly revenue
- Proactively plan on-site support with your own services team
- Integrate IT Expert into your existing remote monitoring and management (RMM) system by leveraging its public APIs
When you reach the check-out page, you are offered an EcoStruxuture IT Expert SKU for each rack that should service the equipment that can be monitored. This includes UPSs, rPDUs, Netbotz rack monitors, ATS, rack mounted cooling equipment and third party equipment such as servers, networking equipment and storage devices. The licenses can be for 5, 10, 25, 50, 75 or 100 nodes and you can select monitoring for 1 year, 3 years or 5 years.
EcoStruxure Asset Advisor
If Schneider Electric is monitoring while either the end user or partner is servicing the solution or it is unknown at this time, we recommend EcoStruxure Asset Advisor.
This is a monitoring service offer that includes 24/7 remote monitoring and support from Schneider Electric for faster remediation and greater visibility.
- Get access to our Network Operations Center
- Capture recurring monthly revenue by letting us handle monitoring and remote support
- Easily collaborate and quickly troubleshoot with us on our incident-based chat
- Receive personalized monthly reports with insights and recommendations
At the check-out page, LEC offers one WADV1PEAA (1 Yr Advantage EcoStruxure Asset Advisor Srvc for (1) UPS up to 10kVA) SKU per UPS in your solution.
If you don't know who will be monitoring the solution, we do not recommend any software or digital service at the check-out page.
To help select the most suitable software or digital services for your solution, Local Edge Configurator now checks if you have mountable equipment in the Rack View. If you do have equipment that is not placed in a rack, a warning is presented in the check-out page that can be ignored, but it's always best to fully configure out your solution.
Note: To get the full value of these digital services or software, you should select UPSs that include Network Management Cards and rPDUs that are remotely manageable, i.e. not basic ones.
This feature will be available in other countries over the coming months.
